Refund policy
At NovaCharm74, we want customers to feel confident when shopping with us. This Return & Refund Policy explains our procedures and conditions for returns and refunds.
30-Day Return Policy
We offer free returns for eligible products within 30 days.
The 30-day return period begins on the date your order is delivered.
To qualify for a return, the item should generally be returned in substantially the same condition in which it was received, subject to reasonable inspection, and should include applicable accessories or components originally supplied with the product.
Please contact our customer support team before returning an item so we can provide the appropriate return instructions.
Starting a Return
To request a return, contact:
Email: support@NovaCharm74.store
Phone: (502) 930-2834
Please provide your order number, the item you wish to return, and the reason for your request.
If the product arrived damaged, defective, or incorrect, please provide photographs where reasonably possible so our team can evaluate the issue efficiently.
Do not send a return to an address without first receiving return instructions from our customer support team.
Free Returns
Eligible returns initiated within the 30-day return period are free of charge under our standard return program.
NovaCharm74 will provide instructions regarding the appropriate return process when your request is approved.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.
We will review the issue and determine an appropriate resolution, which may include replacement, return, or refund depending on the circumstances.
Refunds
Once an eligible returned item has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
After a refund is processed by us, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped. If cancellation is no longer possible, you may request a return after receiving the order, subject to this policy.
Exchanges
If you would like a different product, design, or size, please contact customer support.
Depending on the circumstances, the most efficient option may be to return the original eligible product and place a new order.
Exceptions
Certain items may be excluded from return where required for hygiene, safety, personalization, final-sale status disclosed before purchase, or applicable law.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Contact
Questions concerning returns or refunds can be sent to:
NovaCharm74
9705 Brooks Bend Rd
Louisville, KY, United States
(502) 930-2834
support@NovaCharm74.store