Refund policy
At NovaCharm74.store, customer satisfaction is our highest priority. We want every purchase to meet your expectations, and we are committed to providing a smooth, transparent, and worry-free shopping experience. If for any reason you are not completely satisfied with your order, we offer a 30-Day Free Return & Refund Policy to ensure you can shop with confidence.
1. Return Eligibility
You may request a return within 30 calendar days from the date your order is delivered.
To qualify for a return, items must:
- Be unused, unworn, and unwashed.
- Be returned in their original condition.
- Include original tags, labels, and packaging whenever possible.
- Show no signs of damage caused after delivery.
- Not be altered, customized, or modified.
Returns that do not meet these conditions may not be eligible for a refund.
2. Free Returns
We proudly provide Free Returns Worldwide.
If your return request is approved, our support team will provide detailed return instructions. Depending on your location, we may provide a prepaid shipping label or an alternative return solution at no additional cost.
Please do not return products without first contacting our customer support team.
3. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return if they have been used or damaged after delivery.
These may include:
- Used clothing
- Personalized items
- Final sale items
- Gift cards
- Products marked as non-returnable
If you're unsure whether your item qualifies, please contact us before initiating a return.
4. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective product
- The wrong item
- An item with missing parts
Please contact us within 7 days of delivery.
To help us resolve the issue quickly, include:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
Whenever possible, we will offer a replacement, store credit, or a full refund.
5. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed back to your original payment method.
Refunds typically appear within 5–10 business days, depending on your payment provider or financial institution.
Shipping charges are fully covered by NovaCharm74.store under our Free Shipping and Free Return policy.
6. Order Cancellation
Orders may be canceled before they enter processing.
If your order has already been processed or shipped, it cannot be canceled. However, you may request a return after delivery under our 30-Day Return Policy.
7. Exchanges
We currently do not offer direct product exchanges.
If you would like a different size, color, or style, please return the original item and place a new order.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our support team.
9. Return Shipping Address
Please contact our customer support before returning any product. Return instructions and the correct return address will be provided after your request has been reviewed.
10. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us.
NovaCharm74.store
Address:
9705 Brooks Bend Rd
Louisville, KY, USA
Phone:
(502) 930-2834
Email:
zerchercusumano5283@hotmail.com
We appreciate your trust in NovaCharm74.store and remain committed to providing beautiful fashion, excellent service, and a worry-free shopping experience.